To get to your billing details:
TIP! Click the following link to go straight to your Billing Details after you log in.
The Billing Profile section of your Billing Details gives you an overview of the cost for your plan and when your next payment is due.
Item | Description |
| Plan Type | The set of features you have available in your account. Take a look at the Plans & Pricing details page for a guide to the features available (or not available) on each plan type. |
| Billing Frequency | How often you need to make a payment, also known as your billing cycle. In other words, how often your plan auto-renews. |
| Next Billing Date | When your paid plan either auto-renews or downgrades, depending on the auto-renew setting. |
| Auto-Renew | If your subscription renews or downgrades at your next billing date. Learn more: Auto-Renew |
| Next Billing Amount | The amount due at the next billing date. |
If you sign up for an annual plan, you pay for a year up front. Your subscription will auto-renew every 12 months until you cancel it.
If you sign up for a monthly plan, you pay for the first billing cycle up front, then your subscription will auto-renew monthly until you cancel it.
If you're part of a team, see Team Billing for info on how consolidated billing works when paying for multiple accounts at once.
If you’re on an Enterprise team, contact your Customer Success Manager for past invoices, or if you have any billing questions.
The Transaction History section of My Account has a record of your upcoming and past invoices. Invoices are also emailed to the billing contact listed on the account.
If you pay for your plan by invoice, to keep your plan active, you need to pay any unpaid invoices before your next billing date. Instructions on how to pay and our bank information are located directly on the invoice itself.
To view an invoice or tax invoice:
You can update your payment method and billing address in the Payment Information section of your Billing Details. The details that you can edit in your account depend on your payment method.
If your plan downgraded to a free plan, you need to re-upgrade your account to a paid plan to edit your billing details. You can update your payment info and billing address during checkout.
| Payment Method | Description |
| Pay Now | If auto-renew is enabled and your payment method is stored here, it's automatically charged at your next billing date. You can update the payment method details at any time before your next billing date. The billing address should match the one associated with the payment method. |
| Pay by Invoice | When you pay by invoice, we email you and your billing contact an invoice 45 days before your next billing date. You can update the billing address that will be listed on your invoice at any time before your next invoice is issued. We don't store the payment method you used to pay a previous invoice in your account, unless you paid by credit card and chose to store the card as your default payment method. |
TIP! If you'd like to be emailed an invoice to pay rather than be automatically charged at your next billing date, you can pay by invoice.
You can update the billing address that appears on your invoice in the Payment Information section of your Billing Details, as long as you edit this information before your next invoice is issued—changes you make in the Billing Details tab are only reflected on future invoices. Please contact us if you need to update an invoice that was already issued.
You can add or edit a billing contact in the Billing Contact section of your Billing Details.
If you add a billing contact, they receive billing emails so they can make payments for your account without needing to log in. They can also contact us with any billing-related questions about the account, as long as they contact us from the email address you add in the Billing Details tab.
The currency you’re charged in depends on the billing country, plan type, and payment method. You can edit your billing country in the Payment Information section of your Billing Details. However, your billing country needs to match the country where your payment method is located.
In some situations, you might not able to edit the billing country. Please contact us for more info.
Review this help category for more information on other billing-related topics: Payments & Charges