SurveyMonkey Teams are perfect for organizations where multiple people need to work on surveys. Teams offer collaboration features that make working with other people to create, send, and analyze surveys easier than ever.
Here are some important facts to know about teams:
Your surveys are private to your account unless you choose to share them with others or your Team Sharing settings automatically share all new surveys with your team.
While Primary Admins manage the accounts on their team, they aren't able to see the surveys within accounts, unless they take over that seat. But they may be able to control how surveys are shared among the team.
I’m a Primary Admin
Go to My Team and refer to the number of Seats Available (Empty seats). If you still have seats available, it doesn’t cost anything to add someone to your team. If you don’t have any seats available, you can either reassign a seat at no cost or add a seat for an additional cost.
To see how much adding a seat costs, go to Add Users and select Add Seats. Before paying, you can see the cost per seat per year, along with your overage total. We prorate the cost based on the number of days left in your billing cycle. For example, if your next renewal date is in about 6 months, your cost is only about one half of the annual price.
I’m not a Primary Admin
Go to our Plans and Pricing and review our team plan options. Team plans start at 3 users, and you can add more users during checkout. The cost per user is clearly broken down on the checkout page before you submit payment.
If you need to work with another team, you can create another account, or try collaboration features like commenting or shared data pages.
Paid Feature: Contributor seats are currently only available on some teams.
Team plans require a minimum of 3 Full Access seats. (Full Access seats were previously called Users.)
The person who creates the team is the Primary Admin. They're responsible for making payments for the team and managing seats.
To sign up for a team:
What are Full Access and Contributor seats? We offer different seat types to help you customize your team to support the way you work.
If you want to join a team, you may be able to browse for teams that share your company domain or you can ask the Primary Admin to invite you. You may need to ask around at your organization who is in charge of SurveyMonkey. Learn more: Inviting and Managing Users
You'll get an email when someone invites you to join their team. Pay attention to the seat type you have.
If you’re invited to a Full Access seat, you can choose to:
When you convert an existing account to a team:
- If the plan level of the team you're joining is different than your existing account, your account will be converted to the new plan type (and whatever features are available on that plan).
- All of your surveys will remain in your account.
- If you’re on an existing paid plan, you won’t receive a refund for any time remaining on the plan. However, the Primary Admin of the team will take care of future billing for your team.
- Your seat and role on a team control what permissions you have within your account.
- Who we regard as the owner of the account and data may change. Learn more: Your SurveyMonkey Data
A HIPAA-enabled team is a team that’s been enabled with HIPAA-compliant features.
If you’re invited to join an Enterprise HIPAA Team and join it by converting your existing SurveyMonkey account, your account will be HIPAA-enabled and become subject to the terms of the business associate agreement (BAA) that cover that team. This means that control of your account will be subject to your organization, and you won't be able to convert your HIPAA-enabled account back into a non-HIPAA account or leave the team. If you prefer to keep your existing account separate, you can join the HIPAA Team by creating a new SurveyMonkey account.
Learn more: HIPAA Compliance & SurveyMonkey
If you're a Primary Admin or Admin, learn more about managing your team in these articles.
Article | Description |
| Managing Seats on Your Team | Learn all about My Team—the place where you can see your Team Summary, invite more people to join your team, and manage the existing accounts in your team. |
| Managing Seats on your Enterprise Team | (Enterprise only) Learn all about My Team—the place where you can see an Enterprise specific Team Summary, invite more people to join your team, and manage the existing accounts in your team. |
| Team Seats, Roles and Permissions | Someone's seat and role on a team determines their survey permissions for their own account and what they're able to do from a team management perspective—like managing team billing or inviting more people to join the team. |
| Enterprise Team Seats, Roles and Permissions | (Enterprise only) Someone's seat and role on a team controls what account permissions they have and how they can work together with your team. |
| Team Billing | Learn all about how billing works for team plans. |
| Working with Others | Learn all about SurveyMonkey's collaboration features that help your team work together. |